Privacy Policy

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details entered on the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We collect this information directly from you where possible, such as when you fill in the contact form or speak with us on the phone. Where information is collected automatically, such as cookies and device data, this happens through your browser as you use the website, in line with standard web analytics practice.

We only use your personal information for the purposes set out below. We do not use it for any purpose you would not reasonably expect from an air conditioning business.

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We do not use your personal information for unrelated marketing purposes, and we do not sell or rent your personal information to any third party for their own marketing use.

• Cloudflare hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
• Google Analytics 4 and Google Tag Manager help us understand how the website is used. Processing occurs in the United States. See Google's privacy policy at policies.google.com/privacy.
• Our call-tracking provider tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system receives contact form submissions so we can respond to your enquiry.

We only share your personal information with the third parties listed above, and only for the purposes described in this policy. We do not sell your personal information to any third party, and we do not share it more broadly than is necessary to run this website and respond to your enquiry.

Cookies are small files stored on your device when you visit a website. This site uses cookies for analytics and tag management, so we can understand how visitors use the site and improve it over time. Cookies do not identify you personally, they help us see, for example, which pages are visited most and how people move through the site.

You can disable cookies in your browser settings, but some features of the site may not work as intended if you do. Most browsers explain how to manage, block or delete cookies in their help settings, and this generally applies across the sites you visit, not just this one.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics default retention periods, currently 14 months
• Call recordings, if any: retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to legal record-keeping requirements
• Complaints: complain to us first; if the matter is unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us using the details in the "How to Contact Us" section below. We will ask you to confirm your identity before releasing or changing any personal information, to protect your privacy and prevent someone else from accessing your details.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These steps include using secured infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system. No method of transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee its absolute security.

This website is not directed at children under 16, and we do not knowingly collect personal data from children. We expect the person submitting the contact form or calling our tracking number to be an adult responsible for the property in question. If a parent or guardian believes a child has submitted personal data to us, please contact us and we will remove it promptly.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, or you want to access, correct or ask us to delete your personal information, contact us using the details below.

• Business: Air Conditioning Mudgeeraba
• Operating under: a fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9513
• Website: airconditioningmudgeeraba.com.au

We will respond to privacy enquiries as promptly as we can. See also our Terms of Use for the broader terms that apply to using this website.